Return Policy

Dear Valued Customer,

At E-weld Online (Pty) Ltd, our goal is to ensure your complete satisfaction with every purchase. In the unlikely event that you are not satisfied with your item, we offer a 7-day return policy from the date of delivery. We respect your decision to return the item and kindly request that you contact our Sales Team at sales@e-weld.co.za before returning it to our office at 4 Barratt Street, Factoria, Krugersdorp.

To ensure that your return is accepted, we kindly ask that you return the item in its original condition, including all manuals, tags, stickers, and extras supplied with the product. Please ensure that the original packaging is not damaged, and any damage to the outer carton or box will result in your return being rejected. Additionally, please include your original invoice or a copy of it, as well as a Bank confirmation letter confirming your banking details. Please note that our accounts department will reject any claims without these two documents.

Upon receipt of your return, we will inspect the item to ensure it meets our return policy guidelines. Please note that we do not accept returns on items with gift cards, and we do not accept returns on welding accessories and consumables, including torches outside of the 7-day grace period. Only electronic items or components, such as welding machines and air compressors, carry a 12-month warranty.

If you wish to exchange your item, please return the original item, and once we have accepted the return, we will initiate an exchange for the new item. Please note that there are no refunds, and all sales are final. If you return your purchase, you may be granted an exchange for in-store credit, provided that the manager agrees, and all items returned for exchange follow the above protocol.

Please allow us 5 workdays to inspect the item that is returned for us to verify the condition of the item.

PLEASE NOTE: Exchange / Refunds will incur a 10% Handling Fee.

We encourage you to inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Should you have any further questions about our shipping policy or returns process, please do not hesitate to contact us at sales@e-weld.co.za or 082 563 7566 (WhatsApp available). Thank you for choosing E-weld Online (Pty) Ltd, and we hope to continue serving you in the future.