Return Policy

Returns

Should you for any reason wish to cancel your purchase you will be liable for all shipping costs that may arise, caused by the shipping of the requested item back to the original seller. An additional cost of a 10% handling fee will also be charged. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. Refunds are subject to Eweld Online (Pty) Ltd. authorising the return. All return requests must be made within seven (7) days from delivery. Only items that are unopened in their original packaging may be returned. Not all returns or cancellation requests will be granted.

 

Exchanges

Unsuitable items may be refunded or exchanged within seven (7) days of receiving your purchase. Any item wished to be returned should be in its original packaging with labels still attached, should not have been used and returned in the new condition that you received it in.

The item must be properly protected with its original packaging and still in perfect condition for the purposes of resale i.e. not damaged or soiled, together with all its documentation, instructions, and accessories. A non-defective item will not be accepted if the item shows signs of extended use beyond the time required to try them on or test them. The courier/posting costs will be carried by the customer and will have to be paid in advance.

 

Sale Items

We do not accept any exchange or returns on any sale items. Please ensure product specifications are correct before you place your order.

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